Doctor Call Back Service (Monday to Friday 08.00 – 09.45)
The service ensures that everyone can see a doctor within 48 hours - usually we
offer an appointment on the same day. Many problems can be solved without the need for you to come to the surgery. Simply provide our receptionist with a contact
telephone number and a doctor will ring you back (usually within 30 minutes). Please tell the receptionist if you are not available within this time scale and they will record this for the doctor.
Routine phone calls with your usual doctor
If you have a routine query regarding an ongoing problem, you can request to speak to your usual doctor at the end of their morning surgery. Every doctor has a limited
number of phone call slots that the receptionists can use, but once these slots are full they are not permitted to add more so your call may have to wait until another day. If you think you are likely to need an appointment it may be more suitable for you to use the call-back service.
Afternoon Duty Phone Calls
If you have missed the call-back service in the morning, but have a problem that
requires medical attention before the following day, there is a duty doctor that can call you back in the afternoon. You may have to wait until the doctor has completed their visits at lunchtime before the doctor calls. The doctor will offer you an appointment time that afternoon if you need to be seen on the day.
Please be aware that the doctors request the receptionists to ask you for more information so that they can decide the best way to help you. Please be
assured that any information you share with them is completely confidential.
IF YOUR CALL IS VERY URGENT OR REQUIRES IMMEDIATE ACTION, PLEASE TELL THE RECEPTIONIST!
Except in an emergency, if you think you require a home visit from the doctor, please use the call-back service so that the doctor can ring you first to assess the urgency of the situation. Most visits are done at lunchtime so please ring as soon as possible in the morning.
Extended hours are offered between the hours of 18:30 – 21:00 on Wednesday evenings for pre-booked GP appointments. These are primarily intended for patients who have difficulty see a doctor during normal surgery opening hours.
PLEASE NOTE: Calls may be recorded for quality and training purposes.
We have a facility which allows patients to book a selection of appointments online. Please follow the link for the Waiting Room. To register for this online service please telephone the surgery for more information. Please note there is sometimes a problem accessing this service on Internet Explorer. Please use another browser (eg. Google Chrome or Firefox) if you are experiencing problems. The Waiting Room site is used purely to book online appointments - if you want to order medication online please use our other site My Surgery Website.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.