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 Please Note

Elm Surgery will be closed on Wednesday 21st November from 1pm until 6pm for a Development afternoon.


In the event of an emergency please dial 999


For anything non urgent please phone the Surgery when we reopen.


If in need of medical attention or advice please dial 01752 581947

We apologise for any inconvenience.



Easter Opening Times and Prescriptions

Please ensure you leave enough time to order and receive your medication before the Easter bank holiday. We are closed on Good Friday (30th of March) and Easter Monday (2nd of April)

Can we please remind you that from the 1st November you will no longer be able to order your prescriptions via this method. 

As part of our commitment to increasing patient access to our services we have established a 24 hour online service called "The Waiting Room" to enable you to book appointments and order repeat prescriptions. You can now also view your detailed medical record but written consent and ID will need to be obtained prior to granting access. This is a National decision made by the Department of Health and one which we have no influence over.  This system is run by the same company that run our clinical system, so there is no breach in confidentiality. 

How to Register:

Step 1:

  • Attend the surgery and complete a registration form and show two types of ID, preferably one should be photographic (forms of acceptable ID are as follows: passport, driving licence, utility bill, birth/marriage certificate,  bank statement) If you are unable to attend the surgery please contact Julia Barker, Operations Manager or Sarah Giles Practice Manager on 01752 776772.

Step 2:

  • Register online at
  • Copy & Paste or Manually Type the three pieces of information that the surgery email you, this is your account ID, your Linkage Key and your ODS code.
  • Click on ‘Link’ and your account will be activated.

Repeat Prescriptions

You can order your repeat prescription online via the link at the top of this page. New users are required to complete a simple registration. Please note we need to have received the online request by 10am for it to be seen that day and it takes 48 hours (excluding weekends and bank holidays) from this point.

You can also order by using the computerised counterfoil attached to your last prescription. Simple tick the items required and forward it to the surgery in person or by post.

Please also be aware we do not accept prescription requests by telephone.  


Symbol Error 3 Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.



Your request should be clearly marked with the chemist you want it delivered to i.e. Asda or Boots. Requests not marked will be kept at the surgery for collection.

Repeat Dispensing

If you or someone you care for uses the same medicines regularly, you may be entitled to Repeat Dispensing direct from the local pharmacist. This means you won't have to visit the surgery every time you need more medicine. Please ask the doctor or nurse if you are able to benefit from the service at your next appointment.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

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