Our receptionists have a vast knowledge of how the surgery functions and can usually point you in the right direction (e.g. if you are unsure whether you need to see the nurse or the doctor).
They cannot advise about medical problems, but they may ask you for brief details of your problem if you request an urgent appointment or visit. This allows the doctor to see the most urgent patients first. Please be assured that all practice staff are bound by the same rules of confidentiality as the doctors.