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Elm Surgery Covid 19 Action Plan (Updated 24th March 2020)

Dear Patients

We have set out below the steps we have had to take to continue providing a service to you during this crisis. Please read the following carefully.

We ask all our patients to understand that all our staff are also people like you who have families and children, who share your anxieties and frustrations.

Our staff are dedicated and hardworking; they are making personal sacrifices to ensure that we can maintain a service to you during this crisis – please show them the respect they deserve.

We are putting the following measures in place during this crisis NOT to restrict your access to medical care but to comply with the governments’ social isolation policy which will ultimately keep patients and our staff safe from Covid 19 and allow us to continue providing a service to our patients.

We ask that you play your part by acting responsibly, not abusing our staff and working with us during this crisis.

It will only take one infected patient in the wrong circumstances to close this surgery down.


For Medical Concerns - during this crisis we are asking all patients to contact the surgery by telephone.

In order to minimise potential infection spread please only come down to the surgery at your allocated appointment time and wait in your car if you have been asked to do so;

Do NOT turn up for your appointment early.

Do NOT bring anybody else with you to your appointment.


For Prescriptions – in order to prevent infection spread we are asking all patients to order their medication via our online services or by telephone (after 10am); without the need for paper which may increase the risk of cross-contamination / infection spread.

Early request for any medication will be rejected as surgery capacity needs to be focused on ensuring all patients have their repeat medication on time.

You will need to take personal responsibility to ensure that you order your medication in sufficient time to ensure continuation of supply.

We cannot be held responsible if you put yourself in a situation whereby you will run out of medication because you have not ordered more medication in sufficient time.

If you have a prescription query you will need to telephone the surgery on 01752 776772.

We are asking patients to nominate a pharmacy so that we can send your prescriptions electronically wherever possible, this is again to reduce the number of patients having to attend the surgery.

For Sick Notes – all requests for sick notes should be requested over the phone;

If you are self-isolating as a result of government policy and have been asked by your employer to request a sick note from your GP can you please advise your employer that guidance has already been issued by the government for employers to use their discretion around the needs for medical evidence as this will unnecessarily increase the burden on the NHS.

We are advised that via the NHS 111 website you should be able to obtain a notification which can be used as evidence for absence from work, if required.


As a surgery team we are meeting daily to respond to changing circumstances and we will be updating this action plan on a regular basis as the crisis develops.

Copies will be posted on the surgery website and the surgery main entrance door.

Lastly we would like to thank all our patients for your support and cooperation during these challenging times.

With regards


Elm Surgery Team

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