Before booking an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.
How To Book An Appointment
You can make an appointment in the following ways:
Doctor Call Back Service (Monday to Friday 08:00 – 10:00)
The service ensures that everyone can see a doctor within 48 hours, usually we offer an appointment on the same day if needed. Many problems can be solved without the need for you to come to the surgery. Simply provide our receptionist with a contact telephone number and a doctor will ring you back. Please tell the receptionist if you are not available within this time scale and they will record this for the doctor.
Routine Phone Calls With Your Usual Doctor
If you have a routine query regarding an ongoing problem, you can request to speak to your usual doctor at the end of their morning surgery. Every doctor has a limited number of phone call slots that the receptionists can use, but once these slots are full they are not permitted to add more so your call may have to wait until another day. If you think you are likely to need an appointment it may be more suitable for you to use the call back service.
Afternoon Duty Phone Calls
If you have missed the call back service in the morning, but have a problem that requires medical attention before the following day, there is a duty doctor that can call you back in the afternoon. You may have to wait until the doctor has completed their visits at lunchtime before the doctor calls. The doctor will offer you an appointment time that afternoon if you need to be seen on the day.
Please be aware that the doctors request the receptionists to ask you for more information so that they can decide the best way to help you. Please be
assured that any information you share with them is completely confidential.
Online Video Consultations via Push Doctor
Same day online video consultations are now available throughout the day at your convenience between 08:00-20:00 and at weekends.
See a doctor whenever you want, from your home using a laptop or phone.
To book, please go to www.pushdoctor.co.uk. Simply download, create your individual account and book your appointment.
If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.