Patient Online Services
In November 2019 we changed our Clinical System which also meant a change to our Online Services.
NHS App - if you wish you can access many online services via the NHS App which can be found here . The NHS App lets you book GP appointments, order repeat prescriptions and access a range of other healthcare services. It doesn't give you access to as much as our own system (which allows access to your medical records) but it does allow the most commonly used things. You can get access to this without coming into the surgery, you will just need to photograph some ID for the app but it leads you through.
Whilst we are busy giving out our system details there are lots of them to get through. We also appreciate that it is difficult for people to come in and we also want to take pressure away from reception so this is a good alternative if you prefer apps to browsers and need access quickly.
Patients wishing to register for full access to our Patient Online Services for the first time will need to complete a registration form and have their identification verified at the Practice before their account can be activated.
Please be particularly aware of the ID requirements:
"Where there is any level of uncertainty surrounding “vouching” for a particular patient, Patient ID must be checked.
- The patient must attend in person with their ID
- 2 SEPARATE forms of ID are required, a photo ID and an ID linking them to their registered address.
Suitable forms of ID are one of the following:
Passport/national ID card (photo)
Driving licence (photo)
PLUS (one of the following)
Please also be aware we do not accept prescription requests by telephone.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Your request should be clearly marked with the chemist you want it delivered to i.e. Asda or Boots. Requests not marked will be kept at the surgery for collection.
If you or someone you care for uses the same medicines regularly, you may be entitled to Repeat Dispensing direct from the local pharmacist. This means you won't have to visit the surgery every time you need more medicine. Please ask the doctor or nurse if you are able to benefit from the service at your next appointment.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.